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Terms & Conditions

Terms and Conditions 

​Welcome to Direct Pet Products. By accessing or using our website (www.directpetproducts.com) and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our site.

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1. General Information
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Direct Pet Products (“we”, “our”, “us”) operates this website to provide high‑quality pet products to customers within Australia and internationally. By using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

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We reserve the right to update, change or replace any part of these Terms & Conditions at any time. Continued use of the site means you accept any changes.

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2. Use of Our Website
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You agree not to use our website for any unlawful or harmful purpose, including:

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  • Attempting to interfere with the website’s security

  • Uploading harmful code or content

  • Misusing product information or images

  • Violating any applicable laws or regulations
     

We may restrict or terminate access to our site if misuse is detected.

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3. Product Information
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We aim to provide accurate product descriptions, images and specifications. However:

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  • Colours may vary slightly due to screen differences

  • Measurements may have minor variations

  • Product availability may change without notice

 

If an error occurs (pricing, description, availability), we reserve the right to

correct it and cancel or refund orders where necessary.

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4. Pricing & Payments
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All prices are listed in AUD unless otherwise stated.

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We accept major payment methods available at checkout. By completing a purchase, you confirm that:

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  • You are authorised to use the payment method

  • The information provided is accurate and complete
     

We reserve the right to refuse or cancel orders suspected of fraud or unauthorised activity.

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5. Shipping & Delivery
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Delivery times are estimates only. Average delivery time is 14 business days, but delays may occur due to customs, courier issues or high‑volume periods.

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Once an order has been shipped, we are not responsible for:

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  • Delays caused by third‑party couriers

  • Lost or stolen parcels after delivery confirmation

  • Incorrect addresses provided by the customer
     

Full details are available in our Shipping Policy.

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6. Returns & Refunds
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We offer a 14‑day refund policy, with all postage costs at the buyer’s expense.

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To be eligible for a return:

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  • The item must be unused and in original condition

  • Packaging must be intact

  • Proof of purchase is required
     

We do not accept returns for:

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  • Change of mind after use

  • Damaged items caused by misuse

  • Clearance or final‑sale items
     

Full details are available in our Refund Policy.

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7. Intellectual Property
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All content on this website — including text, images, graphics, logos and product descriptions — is the property of Direct Pet Products and is protected by copyright laws.

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You may not copy, reproduce, modify or distribute any content without written permission.

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8. Third‑Party Services
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Our website may include links to third‑party websites or services. We are not responsible for:

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  • Their content

  • Their privacy practices

  • Their accessibility

  • Any loss or damage resulting from their use
     

Use of third‑party services is at your own risk.

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9. Limitation of Liability
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To the fullest extent permitted by law, Direct Pet Products is not liable for:

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  • Any indirect, incidental or consequential damages

  • Losses arising from misuse of products

  • Delays or issues caused by third‑party couriers

  • Website downtime or technical errors
     

Our products should always be used responsibly and under supervision where required.

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10. Indemnification

 

By using our website, you agree to indemnify and hold Direct Pet Products harmless from any claims, damages or expenses arising from:
 

  • Your misuse of the website

  • Your breach of these Terms & Conditions

  • Your violation of any law or third‑party rights
     

11. Privacy
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Your privacy is important to us. All personal information is handled in accordance with our Privacy Policy.

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12. Governing Law
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These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes will be handled in the courts of Victoria.

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13. Contact Us

For questions about these Terms & Conditions, please contact us:

📧 info@directpetproducts.com.au 📄 Via our Contact Page

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